Frequently Asked Questions
How long will my order take?
All standard items on the site are sent out on the 4th working day after you place your order. The turnaround time will not include the day that we receive your order unless your order, artwork and payment are received before 11am on a working day. Working days are Monday to Friday excluding Bank Holidays. Extras such as folding and creasing will increase the turnaround time, please contact us for further details.
Do you offer an Express service?
For a premium of 50% we can normally halve the turnaround time on most items. Please contact us for a price if you require this service.
How do I pay for my order?
We accept secure payments by debit or credit card online. If you are unable to pay this way and would like to pay by another method, please contact us for advice.
Do you provide a proof?
In order to provide a speedy service and value for money, we do not normally provide a proof. However, should you require it we can provide a PDF proof via email free of charge, just ask for one in the 'special instructions' box when placing your order. At extra cost we can provide a laser proof through the post. Please note that both PDF and laser proofs are solely for checking the layout of your artwork and are in no way colour accurate. If you require a colour accurate proof we can provide a wet proof (effectively a short run of your print job), but this is often quite expensive.
I have downloaded some images from the internet - can you print from them?
For best results we need pictures to be supplied at a minimum of 300dpi and saved in CMYK colour. Most images found online are saved in RGB colour at 72 dpi, so whilst we could print from them the results would be very poor. For more information on how we like artwork to be supplied please go to our Preparing Artwork page.
Will colours print as vibrantly on Cartridge paper as they do on Gloss Art Paper?
No, the nature of cartridge paper means that the ink dots will spread more (Dot Gain). This has the effect of darkening images and colours especially colours which are dark to start with.
Will the colour of my printing match the colours shown on my monitor?
No, unless your monitor has been calibrated to our press then the colours on your printing will not match what you see on screen. It is best to use colours specified in a colour swatch (either Pantones or one supplied by ourselves) to ensure a good match - go to Pantone Colours. Please remember - wherever possible try to work using the CMYK colour scheme.
Will the colour of my printing match the colour hard copy I have printed out on my desktop printer?
If you would like your printing to match to a colour hard copy then state this in your order and we will ensure that we match to it as closely as possible - if there is going to be a problem in matching it then we will contact you and let you know.
HELP! I need to get some printing done but I don't know where to start??
Don't panic. We will gladly point you in the right direction and advise what best suits your needs, as well as explaining how best to produce your artwork. Just call us on 0870 042 8375 and we'll be happy to help!
